Holiday Bar is a vibrant hotspot known for its lively summer terrace, exceptional drinks, and unforgettable dining experiences. We pride ourselves on delivering outstanding service, and we're seeking a proactive and organized Shift Manager to lead our team during busy shifts and maintain our high standards.

As a Shift Manager, you'll play a pivotal role in ensuring smooth day-to-day operations during your shift. From managing staff and resolving guest concerns to overseeing service flow and maintaining high standards, you'll be the driving force behind a positive and efficient team.

Key Responsibilities
Team Leadership: Supervise and motivate front-of-house and bar staff to deliver excellent customer service.

Operational Oversight: Manage the floor, ensuring tables are turned efficiently, guests are well cared for, and orders are delivered promptly.

Staff Coordination: Assign duties, delegate responsibilities, and provide guidance to ensure smooth service flow.

Customer Relations: Act as the point of contact for guest inquiries, complaints, and special requests, ensuring issues are resolved promptly.

Training & Support: Mentor staff, offer on-the-spot coaching, and assist in onboarding new team members.

Cash & Inventory Management: Handle cash-ups, monitor inventory, and ensure the bar, terrace, and dining areas are fully stocked.

Compliance & Safety: Ensure all health, safety, and hygiene standards are followed.

Problem Solving: Quickly address any issues that arise, from staffing shortages to guest concerns.

Skills